Mcity888 Terms and Conditions – Member Rights and Responsibilities

1. Introduction

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member") and mcity888 ("Platform", "we", "us") governing the use of the mcity888.onl website and all related services, including the mcity888 mobile app for Android and iOS.

Mcity888 is an online gaming platform operating under a license issued by a recognized international regulatory body. We are committed to providing a safe, fair, and transparent gaming environment for all members in Malaysia.

This document should be read together with the mcity888 Privacy Policy and our Responsible Gaming Policy, all of which form the entire agreement between you and mcity888.

2. Registration Eligibility

To register and use the mcity888 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration.
• Being a legally competent individual to enter into a binding contract.
• Not appearing on any list of individuals prohibited from using online gaming services under applicable local laws.
• Not having more than one (1) active account on the mcity888 platform at any time.
• Using legitimately earned personal funds for gaming purposes.

Mcity888 reserves the right to request proof of identity and age at any time. If you fail to verify your eligibility, we reserve the right to suspend or terminate your account and withhold any outstanding balance until the matter is resolved.

3. Member Account

Each member is only permitted to have one (1) registered account at mcity888. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment details — are prohibited and will result in all associated accounts being terminated.

During registration, you are required to provide truthful, accurate, and up-to-date information. mcity888 will carry out an identity verification process (KYC) covering your full name, identification number, date of birth, and bank account details. This process is a standard security measure to protect all members from fraud and unauthorized use.

You are fully responsible for:

• Keeping your password and account login credentials confidential.
• Ensuring no other party accesses your account without your permission.
• Notify mcity888 immediately if you suspect your account has been compromised or used without your authorisation.
• Updating your personal information if any changes occur.

Mcity888 will not be held liable for any losses arising from the use of your account by a third party due to your own negligence in safeguarding your login credentials.

4. Deposit & Withdrawal

Mcity888 supports a variety of deposit and withdrawal methods suited for Malaysia players, including local bank transfers, FPX, DuitNow, and popular e-wallets. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit:

• Minimum and maximum deposit limits vary by chosen payment method and are subject to change from time to time.
• All deposits must be made using the same name as your verified mcity888 account name.
• Deposits made by a third party on your behalf are not permitted and will be returned.
• Mcity888 reserves the right to hold any deposit that raises suspicion for further review.

Withdrawal:

• Withdrawals will only be processed to a bank account registered under the same member's name.
• Members must complete the full KYC verification process before their first withdrawal is permitted.
• Withdrawal processing time is between 3 and 10 minutes for local bank methods, subject to security checks.
• Daily, weekly, and monthly withdrawal limits are set according to the member's account tier and VIP status.
• Mcity888 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.

5. Bonus & Promotions

Mcity888 offers a variety of attractive bonuses and promotions to members from time to time. All bonuses are subject to the specific terms and conditions stated alongside each offer. The following are general guidelines applicable to all bonuses:

• Bonuses may only be claimed once per promotion unless otherwise stated.
• Rollover requirements must be met before bonus funds can be converted to cash and withdrawn.
• Bonuses may not be transferred between accounts or combined with other offers unless explicitly permitted.
• Mcity888 reserves the right to void bonuses and associated winnings if there is any suspicion of bonus abuse.
• Each promotion has a set validity period; expired bonuses cannot be reclaimed.
• Only one account per individual, IP address, device, or household is eligible for the welcome bonus.

6. Game Rules

All games on the mcity888 platform — including slot games, bingo, and live games — operate using a random number generator (RNG) that has been verified by an independent third-party audit body. This ensures every game outcome is entirely random and cannot be manipulated by any party.

Winnings earned from demo (trial) games cannot be cashed out or transferred to a real-money account. Demo games are provided solely for entertainment and practice purposes.

In the event of a technical fault or system disruption during a gaming session, mcity888 will take appropriate action based on system records. Outcomes from incomplete games resulting from technical disruptions will be resolved at mcity888's discretion and in accordance with valid transaction records.

7. Prohibited Conduct

Members are strictly prohibited from engaging in the following activities while using the mcity888 platform:

• Using automated software, bots, or any unauthorized third-party tools to interact with the platform.
• Colluding with other players to exploit the system or manipulate game outcomes.
• Opening multiple accounts for the purpose of claiming bonuses repeatedly.
• Transferring funds between different mcity888 accounts for money laundering purposes.
• Using credit card or bank account details that do not belong to you to make a deposit.
• Spreading false or misleading information about mcity888 to the public.
• Accessing or attempting to access sections of the platform that are outside the permitted scope of your account.

Violating any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all outstanding balances and wins, and reporting to the relevant authorities where necessary.

8. Privacy & Data Protection

Mcity888 takes the protection of all members' personal information seriously. All data collected during registration and platform use is stored securely using the latest encryption technology and is only used for the purposes stated in our Privacy Policy.

Your personal information will not be sold, rented, or shared with third parties without your consent, except where required by law or to meet applicable regulatory obligations.

For detailed information on how we collect, store, and use your personal data, please refer to mcity888 Privacy Policy us.

9. Liability Limits

The mcity888 platform is provided "as is" and to the extent permitted by law. mcity888 makes no warranties, express or implied, regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.

Mcity888 will not be liable for:

• Any indirect, consequential, or punitive losses arising from the use of the platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or actions by authorities.
• Losses arising from unauthorised use of your account due to your own negligence.
• Unsatisfactory game results, as all games are random and fair.

10. Account Termination

Members may request to close their mcity888 account at any time by contacting our customer support team. Prior to closure, all outstanding rollover requirements must be met and any eligible account balance will be transferred in accordance with standard withdrawal procedures.

Mcity888 reserves the right to terminate or suspend any member's account without prior notice if:

• There is evidence of fraud, misrepresentation, or a breach of these Terms and Conditions.
• The account has been inactive for the designated period with no activity.
• A request from legitimate authorities to do so.
• The member has failed to complete KYC verification requirements within the stipulated period.

11. Responsible Gaming

Mcity888 is committed to responsible gaming practices. We believe online gaming should remain an enjoyable and controlled form of entertainment. Our platform provides a range of self-control tools to help members maintain a healthy balance, including:

• Daily, weekly, and monthly deposit limits that members may set for themselves.
• The option to take a temporary break (cooling-off period) from the platform.
• A self-exclusion facility for a specified period or permanently.
• Access to information and support resources for gaming-related concerns.

For more information, please visit the Responsible Gaming us.

12. Amendment of Terms

Mcity888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any amendment takes effect immediately upon being published on the platform, unless a different effective date is specified.

Members will be notified of material amendments via in-platform notifications or registered email. Continued use of the mcity888 platform after any amendment constitutes your acceptance of and agreement to the revised terms. It is your responsibility to review these Terms and Conditions from time to time.

13. Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the mcity888 team is available to assist you at any time:

• Live Chat: Available on the mcity888 app — 24 hours a day, 7 days a week.
• WhatsApp: Accessible via the mcity888 mobile app.
• Support Email: [email protected]